To Our Customers & Referring Doctors
All three of our offices are restored to pre-COVID-19 hours of operation. While we are able to perform all oral surgery procedures, we do have to prioritize to accommodate the patients who had to wait while we were limited to emergency only. We have added every other Saturday to shorten patient wait times.
Our office proudly follows the infection control recommendations and guidelines set forth by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
As such, during the COVID-19 recovery plan, we have taken the following steps to ensure the safety of our patients and staff:
- Limited Waiting Room – We will practice limited use of our waiting room area (no magazines, forms, etc.). Upon arrival, one of our team members will instruct you as to next steps and whether or not there may be a need to wait in your car.
- Masks/Face Coverings- As required by the CDC, masks or facial coverings must be worn by everyone entering our office.
- Social Distancing – We’ve expanded appointment times to limit the number of people in the office at any given time and reduce exposure.
- Screening – We’ll ask staff and patients general health questions, and some specific to COVID-19 symptoms (cough, sore throat, aches). We’ll also take the temperatures of staff daily and of patients upon arrival at the office to check for fever. Those with elevated temperatures will make arrangements to visit the office another time.
- Standards – We use industry recommended PPE and strictly adhere to hand hygiene, surface cleaning and sterilization protocols for your safety.
- Adult patients with appointments at any of our practice locations, can no longer be accompanied by a visitor, unless medically necessary.
- Patients who are granted exceptions due to medical necessity will only be allowed one caretaker.
- For pediatric visits, only one caretaker may accompany a minor.
- Patients who require a surgical transportation escort will need to ask their escorts to remain in the car and on property during surgery. We will need a working cell phone number for them as they will be called once surgery is completed.
- All patients and visitors must wear appropriate face covering/mask.
- Visitors will have their temperatures taken and be asked screening questions upon arrival.
You can rest assured that our safety measures will remain in place and continue to evolve as more information is provided to us. Please let us know if you have any questions and we’d be happy to provide additional information.
Tricia Young, CEO